TIMETOWEB CMS Online Consulting with Sametime Integration

Online consultation is a genuine increase in value for the customers: They get assistance at the time they need it. It is the direct answer of a question (chat), a small design provided together (Whiteboarding), assistance during the operation of an application (Application Sharing) or a videoconference.

Features:

Online Consulting Module based on Sametime 2.5
Single Sign-On Domino/Sametime
Consultant-Applet to control status: 'Online'/'Offline'/'Is in Meeting'
Integration of the consultant overview within the existing CMS
Consultant status changes automatically - no browser-refresh needed
Website user initiate an online meeting - the consultant get an message and his meeting-applet starts
Chat, application-sharing and whiteboard - audio/video optional