HICSS; Smolnik, Stefan: HICSS-38 - January 3-6, 2005 - Hawaii: October 01, 2004: Registration deadline for accepted authors 2005.

15 Hawaii International Conference on System Sciences HICSS-38; Minitrack "KM/OM Implementation and Other Issues" chaired by Stefan Smolnik: Research into successful knowledge management and organizational learning implementations indicate that these initiatives require sound understanding of organ...

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YEAR: 2005
Knowledge Management, Organizational Memory, and Organizational Learning

Cluster Co-Chairs
Murray E. Jennex

San Diego State University

Dave Croasdell

Washington State University

Organizations and researchers continue to show strong interest in the topic of managing organizational knowledge.  Of particular concern is how to use information systems to convert tacit knowledge to explicit knowledge to create an organizational memory, and how to effectively organize, store, extract, and manage this knowledge to facilitate organizational learning.   The cluster consists of six minitracks.  The cluster seeks to integrate researchers working on theoretical and practical solutions in the areas of knowledge management (KM), organizational memory (OM), and organizational learning (OL).  KM and OM address the process of acquiring, creating, distributing and using knowledge in organizations.  OL is the development of shared meanings and interpretations.  Potential topics include: 

·        Relationships between KM, OM, and OL
·        Impacts of KM/OM on organizational/process effectiveness
·        Organizational culture impacts on the use of knowledge and OM
·        Global issues for the design, construction, implementation, and use of KM/OM systems
·        Integrating KM/OM across the value chain
·        Developing processes and systems for transferring, storing, integrating, and managing knowledge
·        Distributed KM
·        Methodologies, tools, processes, technologies for developing KM/OM Systems
·        Case studies of KM/OM systems
·        Cognitive approaches to KM, OM, and OL
·        Enablers of KM, OM, and OL

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KMOMOL Minitrack:  Customer Knowledge Management

Customer Knowledge Management (CKM) is the application of Knowledge Management (KM) instruments and techniques to support the exchange of knowledge between an enterprise and its customers.  Four aspects distinguish CKM instruments: content, competence, collaboration and composition.  CRM processes can be considered knowledge-oriented processes where knowledge intensity and process complexity are strongly correlated characteristics.  This minitrack integrates research in customer relationship management and knowledge management. We encourage paper submissions from researchers and practitioners discussing a broad range of topics combining those two areas.  Knowledge flows in CRM processes can be classified into three categories: knowledge for customers, about customers, and from customers.  Managing these different knowledge flows is a critical challenge and crucial for companies’ success in the market.  Potential topics include: 

·        Process and information systems architectures for customer knowledge management

·        Improving CRM using KM

·        KM instruments and tools for marketing, sales, and service processes

·        Use of customer knowledge collected in marketing, sales, and services processes

·        Best practices and case studies of customer knowledge management

·        Real-time knowledge management for service and sales

·        Innovative technologies for the support of knowledge exchange in customer-oriented processes

·        Integration of CRM and KM with strategy and process

 Minitrack Co-Chairs
Lutz Kolbe (Primary Contact)

University of St. Gallen

Malte Geib

University of St. Gallen

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Foundations of KM: Philosophy, Discovery and Representation

This minitrack is founded on the belief that we have hardly begun to tap the potential of our work, especially in developing a more robust foundation for what we do. The objective is to explore and foster the development of a "philosophy of knowledge management technology." Papers dealing with any aspect of knowledge foundations or the philosophy of knowledge and their relationship to knowledge management research, teaching or practice are solicited. The roots of the KM literature extend from philosophy going back especially to epistemology, the study of knowledge.   Perhaps especially relevant is Churchman's work on Inquiring Systems, and Mason and Mitroff's "MIS research program" article in 1973.  Potential topics include: 

·                    Cognitive theories of knowledge management/organizational memory

·                    Historical, sociological, or philosophical approaches of KM systems

·                    Ethical, Epistemological and Ethnographic issues in KM

·                    Philosophy of KM “science” and technology

·                    KM and philosophy and research methodologies

·                    Roles that philosophy might play in relation to KM issues

·                    Phenomenology and KM Technology

·                    General Systems Theory applied to KM issues

·                    Churchman's Inquiring Systems and KM issues

·                    Philosophy as Practical KM Research

·                    Philosophical case studies

·                    Philosophy and the Internet; Philosophy and Knowledge Management  

Minitrack Co-Chairs
Jim Courtney (Primary Contact)

Central Florida University


Dianne Hall

Auburn University


Jim Sheffield

University of Auckland


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Information and Communication Technologies in Support of KM/OM/OL

This minitrack looks at technical issues and tools for building and supporting knowledge management, organizational memory, and organizational learning systems including the use of information and communication technologies (ICTs) to support the sharing of knowledge between individuals, groups, and organizations in a variety of contexts (e.g., collocated, distributed nationally or internationally). In addition, we welcome studies with implications on social/technical design of systems enabling knowledge sharing.  We encourage papers that explore the role of information and communication technologies (e.g., knowledge management systems, digital libraries, online learning environments, intranets, etc.) in mediating/facilitating knowledge sharing.  Papers that generate new paradigms and present alternatives to the knowledge-based systems’ concepts of knowledge "codification" and "transfer" are of interest.  Potential topics include:

·        How ICTs affect knowledge sharing.

·         Knowledge characteristics in ICT-mediated collaboration.

·        ICT design attributes that facilitate or constrain effective knowledge sharing.

·        The role of ICTs in facilitating collaborative work.

·        Tools and technologies for developing KM/OM/OL oriented Systems

·        Capture, storage, search, retrieval, and use of knowledge and organizational memory

·        Development and use of taxonomies, ontologies, and knowledge/topic maps

·        Development and implementation of Knowledge networks

·        Developing processes and systems for visualizing knowledge

·        New paradigms for KM.

Minitrack Co-Chairs
Saonee Sarker (Primary Contact)

Washington State University


Susan Gasson

Drexel University


Caroline Haythornthwaite

University of Illinois


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KM/OM Implementation and Other Issues

Research into successful knowledge management and organizational learning implementations indicate that these initiatives require sound understanding of organizational culture, social interactions, and communication. To create learning organization requires a cultural shift in individuals and organizations. Before successful systems can be implemented to support knowledge management and organizational learning, appropriate cultural foundations must be established. This may necessitate cultural change initiatives. This minitrack explores research into strategies and stories that relate to these cultural initiatives. In addition, we explore identifying the bodies of knowledge that define the current state of research in knowledge management, organizational memory, and organizational learning.  Potential topics include: 

·        Case studies of knowledge management and organizational memory systems

·        Effectiveness of knowledge management/organizational memory systems

·        Other issues affecting the design, construction, implementation, and use of knowledge management/organizational memory systems

·        Knowledge management/organizational memory systems for small and medium enterprises

·        Methodologies and processes for developing Knowledge Management/Organizational Memory Systems

·        Global issues in knowledge management, organizational memory, and organizational learning

·        Knowledge management strategy

·        Organizational effectiveness due to knowledge management/organizational memory/ organizational learning and knowledge and organizational memory use

·        Knowledge management, organizational memory, and organizational learning metrics 

Minitrack Co-Chairs
Murray Jennex  (Primary Contact)

San Diego State University


Dave Croasdell
Washington State University


Stefan Smolnik

University of Paderborn


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Knowledge Flows: Knowledge Transfer, Sharing and Exchange in Organizations

Knowledge flows occur between individuals, among groups of individuals, and between organizations. This minitrack focuses on examining the nature and role of knowledge flows (e.g., knowledge transfer and knowledge sharing) among entities. Technical, managerial, behavioral, organizational, and economic perspectives on knowledge flows are encouraged. Potential topics include: 

·        Characterizing the nature of knowledge flows.

·        Design of information and communication systems that facilitate knowledge transfer and sharing.

·        Technical challenges and solutions in the development and implementation of systems that facilitate knowledge flows.

·        Managerial and organizational challenges and solutions in institutionalization and implementation of processes and activities that facilitate knowledge flows.

·        Intra and inter-organizational processes for effective leverage of knowledge through knowledge transfer and sharing.

·        Enablers and inhibitors of knowledge sharing and knowledge transfer behaviors.

·        Effects of national, professional, and organizational cultures on knowledge transfer and knowledge sharing.

·        Knowledge transfer and sharing behaviors within emergent organizational forms such as virtual communities.

·        Role of information and communication technologies in managing knowledge flows.

·        Knowledge reuse in organizations.

·        Organizational and economic incentive structures for knowledge sharing and use.

·        Knowledge acquisition and transfer processes

·        Knowledge transfer enablers

·        Organizational culture affects on knowledge transfer 

Minitrack Co-Chairs
K.D. Joshi (Primary Contact)

Washington State University


Mark Nissen

Naval Postgraduate School


Joe Brooks

Western Connecticut State University


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Managing Knowledge in Software Development

Software development is a knowledge intensive process that involves assimilation and integration of a variety of specialized business, application domain, and technical knowledge.  Much of this knowledge is fragmented across organizations and functions, raising interesting challenges to which many of the chronic problems of systems development can be traced. Integration of such knowledge is necessary to bring it to bear in formulating an appropriate software design, both within and across projects. While the importance of KM in software development is implicitly recognized, systematic and rigorous research on the topic is sparse. The proposed minitrack focuses on knowledge management in the context of software development.  Potential topics include: 

·        Organizing for KM in software development

·        Case studies of knowledge management in software development

·        Empirical studies of knowledge management in software development

·        Knowledge search and transfer across organizational boundaries

·        Communities of practice in software development

·        KM in open-source software projects

·        Tools and technologies to facilitate KM in software development

·        KM in outsourcing partnerships

·        Enablers and barriers to KM in software development 

Minitrack Co-Chairs
Anandhi Bharadwaj (Primary Contact)

Emory University

Amrit Tiwana

Georgia State University