HICSS; Smolnik, Stefan: HICSS-38 - January 3-6, 2005 - Hawaii: October 01, 2004: Registration deadline for accepted authors 2005.

15 Hawaii International Conference on System Sciences HICSS-38; Minitrack "KM/OM Implementation and Other Issues" chaired by Stefan Smolnik: Research into successful knowledge management and organizational learning implementations indicate that these initiatives require sound understanding of organ...

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YEAR: 2005
KM/OM/OL Cluster CfP
Knowledge Management, Organizational Memory, and Organizational Learning Cluster
Part of the Organizational Systems and Technology Track
at the Thirty-eighth Annual
on the Big Island of Hawaii
January 3 - 6, 2005

Additional conference details are available at: www.hicss.hawaii.edu
Additional cluster details are available at: www.cbe.wsu.edu/~croasdell/hicss/hicss_cfp.htm

The Knowledge Management, Organizational Memory, and Organizational Learning Cluster is the continuation of the eleven-year running mini-track on Knowledge Management, Organizational Memory, and Organizational Learning. The research cluster continues to build on the success of last few years. In fact, last year was unprecedented – 30 papers were presented in 10 sessions to large and enthusiastic audiences. Given the popularity of KM at HICSS and the increasing interest in KM research in the academic community, the cluster has been expanded to consist of six mini-tracks this year. This Call for Papers is soliciting contributions for all six of the mini-tracks in the cluster from all areas of knowledge management, organizational memory, and organizational learning. Prospective authors are advised to submit a 150-word abstract for guidance and indication of interest by March 31, 2004. Abstracts should be sent to the appropriate mini-track co-chair or to the cluster co-chairs. Abstract submittal is not required but we would appreciate notification of the intent to submit by March 31, 2004 so that we can plan for reviewers and sessions. Cluster Co-chairs are:

Murray Jennex Dave Croasdell
San Diego State University University of Nevada
(760) 966-0548 775-784-4028
FAX: (760) 722-2668 e-mail: davec@unr.edu
e-mail: Murphjen@aol.com
e-mail: mjennex@mail.sdsu.edu

Foundations of KM: Philosophy, Discovery and Representation
Jim Courtney, Central Florida University, jcourtney@bus.ucf.edu
Dianne Hall, Auburn University, halldia@auburn.edu
Jim Sheffield, University of Auckland, j.sheffield@auckland.ac.nz

Organizations and researchers continue to show strong interest in the topic of managing organizational knowledge. Of particular concern is how to use information systems to convert tacit knowledge to explicit knowledge to create an organizational memory, and how to effectively organize, store, extract, and manage this knowledge to facilitate organizational learning. The cluster seeks to integrate researchers working on theoretical and practical solutions in the areas of knowledge management (KM), organizational memory (OM), and organizational learning (OL). KM and OM address the process of acquiring, creating, distributing and using knowledge in organizations. OL is the development of shared meanings and interpretations. Possible topics include:
Relationships between KM, OM, and OL
Impacts of KM/OM on organizational/process effectiveness
Organizational culture impacts on the use of knowledge and OM
Global issues for the design, construction, implementation, and use of KM/OM systems
Integrating KM/OM across the value chain
Developing processes and systems for transferring, storing, integrating, and managing knowledge
Distributed KM
Methodologies, tools, processes, technologies for developing KM/OM Systems
Case studies of KM/OM systems
Cognitive approaches to KM, OM, and OL
Enablers of KM, OM, and OL

Knowledge Flows: Knowledge transfer, sharing and exchange in organizations
K.D. Joshi, Washington State University, joshi@wsu.edu
Mark Nissen, Naval Postgraduate School, MNissen@nps.navy.mil
Joe Brooks, Western Connecticut State University, brooksj@wcsu.edu

Knowledge flows occur between individuals, among groups of individuals, and between organizations. This mini-track focuses on examining the nature and role of knowledge flows (e.g., knowledge transfer and knowledge sharing) among entities. Technical, managerial, behavioral, organizational, and economic perspectives on knowledge flows are encouraged. Potential topics include:
Characterizing the nature of knowledge flows.
Design of information and communication systems that facilitate knowledge transfer and sharing.
Technical challenges and solutions in the development and implementation of systems that facilitate knowledge flows.
Managerial and organizational challenges and solutions in institutionalization and implementation of processes and activities that facilitate knowledge flows.
Intra and inter-organizational processes for effective leverage of knowledge through knowledge transfer and sharing.
Enablers and inhibitors of knowledge sharing and knowledge transfer behaviors.
Effects of national, professional, and organizational cultures on knowledge transfer and knowledge sharing.
Knowledge transfer and sharing behaviors within emergent organizational forms such as virtual communities.
Role of information and communication technologies in managing knowledge flows.
Knowledge reuse in organizations.
Organizational and economic incentive structures for knowledge sharing and use.
Knowledge acquisition and transfer processes
Knowledge transfer enablers
Organizational culture affects on knowledge transfer

KM/OM Implementation and Other Issues
Murray Jennex, San Diego State University, Murphjen@aol.com
Dave Croasdell, Washington State University, dcroasdell@wsu.edu
Stefan Smolnik, University of Paderborn, stefan.smolnik@notes.uni-paderborn.de

Research into successful knowledge management and organizational learning implementations indicate that these initiatives require sound understanding of organizational culture, social interactions, and communication. To create learning organization requires a cultural shift in individuals and organizations. Before successful systems can be implemented to support knowledge management and organizational learning, appropriate cultural foundations must be established. This may necessitate cultural change initiatives. This mini-track explores research into strategies and stories that relate to these cultural initiatives. In addition, the track will be used to explore the identifying the bodies of knowledge that define the current state of research in knowledge management, organizational memory, and organizational learning. Potential topics include:
Case studies of knowledge management and organizational memory systems
Effectiveness of knowledge management/organizational memory systems
Other issues affecting the design, construction, implementation, and use of knowledge management/organizational memory systems
Knowledge management/organizational memory systems for small and medium enterprises
Methodologies and processes for developing Knowledge Management/Organizational Memory Systems
Global issues in knowledge management, organizational memory, and organizational learning
Knowledge management strategy
Organizational effectiveness due to knowledge management/organizational memory/ organizational learning and knowledge and organizational memory use
Knowledge management, organizational memory, and organizational learning metrics

Information and Communication Technologies in Support of KM/OM/OL
Saonee Sarker, Washington State University, ssarker@wsu.edu
Susan Gasson, Drexel University, sgasson@cis.drexel.edu
Caroline Haythornthwaite, University of Illinois, haythorn@uiuc.edu

This mini-track looks at technical issues and tools for building and supporting knowledge management, organizational memory, and organizational learning systems including the use of information and communication technologies (ICTs) to support the sharing of knowledge between individuals, groups, and organizations in a variety of contexts (e.g., collocated, distributed nationally or internationally). In addition, we welcome studies with implications on social/technical design of systems enabling knowledge sharing. We encourage papers that explore the role of information and communication technologies (e.g., knowledge management systems, digital libraries, online learning environments, intranets, etc.) in mediating/facilitating knowledge sharing. Papers that present alternatives to the knowledge-based systems’ concepts of knowledge "codification" and "transfer" are also of interest. Possible paper topics include:
How ICTs affect knowledge sharing:
Knowledge characteristics in ICT-mediated collaboration:
ICT design attributes that facilitate or constrain effective knowledge sharing:
The role of ICTs in facilitating collaborative work.
Tools and technologies for developing KM/OM/OL oriented Systems
Issues related to the capture, storage, search, retrieval, and use of knowledge and organizational memory
Development and use of taxonomies, ontologies, and knowledge/topic maps
Development and implementation of Knowledge networks
Developing processes and systems for visualizing knowledge

Managing Knowledge in Software Development
Anandhi Bharadwaj, Emory University, anandhi_bharadwaj@bus.emory.edu
Amrit Tiwana, Georgia State University, atiwana@bus.emory.edu

Software development is a knowledge intensive process that involves assimilation and integration of a variety of specialized business, application domain, and technical knowledge. Much of this knowledge is fragmented across organizations and functions, raising interesting challenges to which many of the chronic problems of systems development can be traced. Integration of such knowledge is necessary to bring it to bear in formulating an appropriate software design, both within and across projects. While the importance of KM in software development is implicitly recognized, systematic and rigorous research on the topic is sparse. The proposed mini-track focuses on knowledge management in the context of software development. Potential topics include:
Organizing for KM in software development
Case studies of knowledge management in software development
Empirical studies of knowledge management in software development
Knowledge search and transfer across organizational boundaries
Communities of practice in software development
KM in open-source software projects
Tools and technologies to facilitate KM in software development
KM in outsourcing partnerships
Enablers and barriers to KM in software development

Customer Knowledge Management
Lutz Kolbe, University of St. Gallen, lutz.kolbe@unisg.ch
Malte Geib, University of St. Gallen, malte.geib@unisg.ch

Customer Knowledge Management (CKM) is the application of Knowledge Management (KM) instruments and techniques to support the exchange of knowledge between an enterprise and its customers. Four aspects distinguish CKM instruments: content, competence, collaboration and composition. CRM processes can be considered knowledge-oriented processes where knowledge intensity and process complexity are strongly correlated characteristics. This mini-track integrates research in customer relationship management and knowledge management. We encourage paper submissions from researchers and practitioners discussing a broad range of topics combining those two areas. Knowledge flows in CRM processes can be classified into three categories: knowledge for customers, about customers, and from customers. Managing these different knowledge flows is a critical challenge and crucial for companies’ success in the market. Possible paper topics include:
Process and information systems architectures for customer knowledge management
Improving CRM using KM
KM instruments and tools for marketing, sales, and service processes
Use of customer knowledge collected in marketing, sales, and services processes
Best practices and case studies of customer knowledge management
Real-time knowledge management for service and sales
Innovative technologies for the support of knowledge exchange in customer-oriented processes
Integration of CRM and KM with strategy and process

Additionally, the below mini-track is cross listed with the KMOMOL Cluster:

Distributed Knowledge Management (Part of the Collaborative Systems Track)
Roberto Evaristo, University of Illinois, Chicago, evaristo@uic.edu
Kevin Desouza, University of Illinois, Chicago, kdesou1@uic.edu
Yukika Awazu, YA Research & Solutions, Chicago, yukika_awazu@ya-research.com

The goal of this track is to explore the notion of managing knowledge in today’s distributed environment. Specifically, we are interested in papers that explore issues, challenges, and case studies of sharing and leveraging knowledge using new advances in protocols, approaches or technology in a distributed, collaborative, virtual, or global context. We are especially interested in novel approaches to traditional barriers associated with managing knowledge. Moreover, we welcome not only empirical or theory testing papers but also frameworks, theory building papers or papers that describe working distributed knowledge management environments. Potential topics include:
Distributed Project Management and its Implications on Knowledge Management
Context Issues in Global Knowledge Management Systems
Virtuality in Organizations and its Effects on Collaborative Knowledge Management
Mobile Databases and Wireless Applications for Knowledge Management
Ubiquitous & Pervasive Computing for Distributed Knowledge Management
Knowledge Management in Heterogeneous and Distributed Systems
Strategic Issues in Managing Knowledge in the Networked Economy
New Knowledge Sharing Protocols or Applications

March 31, 2004 Abstracts submitted for guidance and indication of appropriate content.
June 15, 2004 Full papers submitted to the HICSS Submission System.
Contact minitrack chairs for submission instructions.
August 15, 2004 Notice of accepted papers sent to Authors.
September 15, 2004 Final papers sent to minitrack chairs for review
October 1, 2004 Accepted manuscripts submitted to HICSS submission system
Authors must be registered for the conference by this date

1. Contact the Minitrack Chair in advance for specific submission instructions.
Otherwise, submit an electronic version of the full paper, consisting of no more than 25 double- spaced pages, including diagrams, directly to the HICSS Submission System. (NOTE: The final paper must be NO MORE THAN 10 pages, double-column, single spaced.)

2. Do not submit the manuscript to more than one Minitrack. Papers should contain original material and not be previously published, or currently submitted for consideration elsewhere.

3. Each paper must have a title page to include title of the paper, full name of all authors, and complete addresses including affiliation(s), telephone number(s), and e-mail address(es).

4. The first page of the manuscript should include only the title and a 300-word abstract of the paper.


Ralph Sprague, Conference Chair
Email: sprague@hawaii.edu

Sandra Laney, Conference Administrator
Email: hicss@hawaii.edu

Eileen Dennis, Track Administrator
Email: eidennis@indiana.edu

For the latest information; visit the HICSS web site at: http://www.hicss.hawaii.edu

Hilton Waikoloa Village (on the Big Island of Hawaii)
425 Waikoloa Beach Drive
Waikoloa, Hawaii 96738
Tel: 1-808-886-1234
Fax: 1-808-886-2900

NOTE: December 1 is the deadline to guarantee hotel room reservation at conference rate.