News on the Latest White Papers... As corporations increasingly value intangible over tangible assets, or knowledge over inventory, the definition of success has shifted. The Delphi Group convened a panel of knowledge management practitioners to discuss the dynamics influencing this knowledge-based economy. Participants on the panel, moderated by Carl Frappaolo, cofounder of The Delphi Group, included Scott Cooper, general manager of Imaging and Document Mangement Products at Lotus Corporation, Ed NcNierney, the chief technology officer of Eastman Software, and Jordan Libit, vice president, FileNet Corporation. This white paper summarizes their discussions on what it takes to be successful in bringing knowledge management to the enterprise.
Ushering in the Knowledge-Based Economy
By Carl Frappaolo
Forbes Magazine, April 20, 1998
Ushering in the Knowledge-based Economy - Description / Download° The Evolution of Knowledge Management
Toward Creating the 'Knowing Enterprise'
by Thomas M. Koulopoulos
KMWorld White Paper, October 1997
° Leveraging Knowledge
° Hooking into the Knowledge Chain
° Learning to Forget: From Corporate Memory to Corporate Instinct
° The pieces of the Knowledge Management Puzzle
It just so happens that knowledge has become the most important factor of production for the information economy, and kowledge resides primarily in the minds of the workers. This is a dramatic change in thinking for most economic models and requires a fundamental reappraisal of the way that organizations manage this newly empowered resource.
In decades past, companies relied on economies of scale, marketing and sales proficiency, or ‘quality ‘ and ‘customer service’ to drive their competitiveness. Technology is leveling the playing field. Parity in quality and service is increasingly becoming the norm across all industries. The remaining bastion of competitive differentiation is innovation. The companies which are most successful are the ones that continue to obsolete their own products before competitors do. These companies have developed a sense about themselves, their competencies, and their intellectual assets that sets them apart. Call them ‘Knowing Enterprises’. The exhibit an ability to ‘know’ when and how to make the right moves in changing markets and a vigilence in learning new ways to turn competency into an endless stream of new product.
Knowledge Management: Toward a "Knowing Enterprise" - Description / DownloadWhy is it that some companies react to change quickly and innovatively, while others are rendered helpless? Koulopoulos shares insights from his research into companies demonstrating Corporate Instinct.
Creating Corporate Instinct: Building a Knowledge Enterprise for the 21st Century
by Thomas M. Koulopoulos, The Delphi Group.
Business Week, June 9, 1997
Why is it that some companies are able to unlearn as quickly as they relearn, pushing aside their own best ideas for new ones that meet the rapidly changing markets they inhabit, while extinction claims their competitors? Koulopoulos' research uncovered four definitive attributes at play which determine the uniqueness and longevity of an organization.
In Creating Corporate Instinct, he identifies specific attributes, tools and technologies, skills and methods that enhance Corporate Instinct.
Creating Corporate Instinct - Description / Download
Document Power: The New Management ParadigmBefore you 'deploy' the document, you must first understand it. Where once we could say with confidence that documents included bank statements and phone books, menus and magazine, now we must expand the definition to include items we can no longer hold in our hands.
Forbes ASAP, October 7, 1996
Written by Carl Frappaolo, Executive Vice President, The Delphi Group and Keith T. Davidson, Ph.D., EDPP, Executive Director, Xplor International
The document is undergoing a major evolution that is shaking up our businesses and reforming them into different entities. Whether the power of the document is used to advance the enterprise or destroy it is up to you. Technology has endowed the document with qualities and capabilities that take them far beyond repositories of fact. But most organizations use only a faction of the inherent power of this valuable resource.
This white paper looks at how a number of organizations are using electronic documents as strategic tools, to attact customers and improve customer service, and to uncover expanded opportunities.
Document Power:The New Management Paradigm - Description / Download
The Document is the Process"The document will become the office paradigm into which everything else must fit."
Information Week, September 5, 1994
The document has become a live entity with an active responsibility to the organization, in many ways equal to that of an employee. Documents are no longer viewed as peripheral to the business process,but have come to embody the process itself.
This white paper incorporates commentary from a roundtable discussion hosted by Delphi Consulting Group and Information Week on June 24, 1994. Participants included panel moderator Carl Frappaolo, executive vice president, Delphi; Johnathan L. Prial, Manager, Document Management Solutions, IBM; Karan Eriksson, President, InText Systems; Glenn Magnell, Vice President & General Manager, Digital Products Group , Minolta Corporation; Philippe Courtot, CEO, Verity, Inc.; Tom Dwyer, General Manager Workflow, XSoft; and Robin Nelson, InformationWeek. This special report is based on the group's discussion and includes a glossary of electronic document concepts.
The Document is the Process - Description / Download
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