Mahon, Andrew; Knowledge Management: People, Places, and Things - The KNAC - Knowledge Architecture & Communications, Lotus Development Corporation, Portable Presenter Vol. 7 1999.

THEMES: Mahon, Andrew | Knowledge Management
META STRUCTURES: LN\...\01_Collaborati... | LN\...\03_Collaborati... | LN\...\03_Notes-Middl... | LN\...\09_Tsinghua-Un... | LN\...\12_Mail-Manage...
YEAR: 1999
PERM. URL: http://gcc.upb.de/K-Pool/KNAC
 

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Corporate Knowledge Management -
the ambivalent and difficult one
    .



  • 1 Knowledge Accident
  • 2 (A) Information-centric
  • 3 (B) People-centric
  • 4 Result: (A) or (B)?
  • 5 Collaborate Stuctured
  • 7 KM Product-Suites
  • 8 KM Architecture

    .
2
Two Strategies for Organizational KM:
*
(A) Information- & Content-centric
  • Deposit everything which has been written down systematically ...
  • ... catalog, classify, provide easy access with appropriate tools (search tools, agents, web crawlers, user profile; table of contens, vocabulary, browser; data mining tools)
  • ... information entities like: White Papers, Frequently Asked Questions (FAQ), templates, contracts, case studies, things that can be reused ...
  • ... reuse these entities and enhance productivity
  • Intuitive approach, main-stream common wisdom
  • Microsoft's priority approach