Riechers, Martin; GCC Teaching: Standardisierung des Service-Managements in Call Centern mit mulitlingualen Global Help Desks, Master Thesis. University of Paderborn, Department of Business Computing 4, Paderborn 2003, pp. 96.

THEMES: Riechers, Martin | GCC Teaching\...\4 Sec Ref-Repo...
YEAR: 2003
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